Technical Support Engineer

  • MF Group AG
  • 6850 Mendrisio, TI
  • 2 weeks, 2 days ago

Job Description

MF Group is a Swiss market leader in the Buy Now Pay Later universe, with a monthly transaction volume of more than 50 million of Swiss Francs. MF Group services allow 14 million customers to pay by invoice goods and services using MF Group payment methods. More than 3000 merchants in Europe benefit of our partnership.

Our systems must support

  • ~ 500'000 Transactions/Monath
  • ~ 600'000 Invoices/Month
  • ~ 250 Requests/Minute

We develop payment products that help our merchants and partners to grow and scale their business and at the same time provide the consumers with flexible and easy financial services that they can rely on.

To further drive our growth, we seek a technical support engineer who will contribute to our mission of being a company that scales sustainably.

As a technical support engineer you will be responsible to react to technical incidents and provide technical support to the customer-care operators, account managers and risk team.

What will be your challenge in the role

  • Monitor incidents reported by monitoring tools
  • Make a preliminary analysis to understand what the cause of the reported problem might be
  • Contribute in the definition and creation of quality checks
  • Manage technical emergencies
  • Be a point of escalation for other specialists (e.g. software engineer, system administrator, etc)
  • Provide data from which business teams (e.g. risk team, account managers) can take decisions
  • Prepare business reports
  • Document manual procedures

What you need to succeed in the role

  • Patience, curiosity and ability to work under stress
  • Good knowledge of SQL
  • Knowledge of GNU/Linux environment (e.g. bash scripting)
  • Be a good team player
  • Understanding of source code (e.g. Java)
  • Pro-activity in automating manual processes
  • Fluency in English

Nice to have

  • Experience in bug fixing and coding
  • Experience with troubleshooting and diagnosing problems
  • Knowledge of German

What we offer

  • An agile working environment where value is delivered daily
  • The opportunity to support critical systems that handle tens of thousands of millions of francs per month and are expected to be available 24/7
  • We want to grow together: we support your development with trainings from the Bertelsmann University (through e-learning platforms as Coursera, Udacity, Harvard Business School, etc) and individual training opportunities
  • For more flexibility and freedom we offer you modern workplace models with about 40% mobile office
  • A lunch-check card to buy your meals with 50% discount (the other 50% is on us!)
  • A Reka card to enjoy your bonus in your spare time. Half the price of your public transportation pass is on us
  • Free coffee, tea, fruit and snacks! And if you love to bring your home-made meal, in our office you will find a complete equipped kitchen

MF Group AG

Country: Switzerland

State/Region: Ticino

City: Mendrisio

Postal Code: 6850

Job ID: 263620